#358 Effective Communicating and Coordinating with the public with Anne Templeton Senior Lecturer in Social Psychology

My conversation today is with social psychologist Anne Templeton to explore the fascinating role of social psychology in emergency response. We discuss the critical importance of trust—how it shapes public cooperation, emergency management, and effective communication.

Anne shares valuable insights on how first responders can build trust by working with communities, involving trusted leaders, and clearly explaining the reasoning behind emergency guidance. We also dive into the role of technology in crisis communication, the resilience of the public in emergencies, and the balance between professional response and public assistance.

One of the key themes in our discussion is the power of language—how messaging and the way instructions are framed can significantly influence public behaviour during high-stress situations. Drawing from lessons learned during the COVID-19 pandemic, Anne highlights the importance of clear, timely, and accurate communication in reducing confusion and ensuring public safety.

This conversation sheds light on how understanding crowd behaviour and effective communication can improve emergency response and save lives.

Contact Anne HERE

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